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Business Excellence Model

A structured approach to promote excellence in pursuit of business goals
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Message from CMD

The Mahindra Way (TMW) is the group’s business excellence model. It is an approach that extends beyond the quality of our products and services to encompass excellence across functions, processes and operations within businesses.

Being the business excellence model of the group, TMW promotes the adoption of certain Group Common Policies and Practices (GCPPs) to be followed by all businesses and functions. Towards this endeavor, TMW works closely with process owners of these common policies and practices such as Group Strategy Office, Group Sustainability, Central Safety Council, Diversity Council, Group HR, Group Corporate Industrial Relations, Corporate Governance Cell, Corporate Social Responsibility and Office of Risk Management.

Overview
Overview

The Mahindra Way (TMW) was introduced in 2013 as a successor to its earlier avatar: Mahindra Quality Way (MQW). In our quest to evolve a business excellence model that addresses the growth aspirations of the group, and the changing business landscape, several changes have been introduced in the model since its launch in 2008.

With the introduction of Group Common Policies and Practices (GCPPs) in its ambit, the model has evolved into a robust business excellence framework, a structured approach to achieving business goals beyond the limited confines of quality management. TMW in its current form is the way the group expects its businesses to operate....based on the foundations of a robust business model and common policies and practices applicable across the group.

We have this year introduced a self assessment scorecard, on a pilot basis, for businesses for some of the GCPPs. These scorecards will be vetted by process owners to determine the maturity level of each business for the relevant GCPP on TMW's time-tested five point scale. We expect to graduate this pilot to full scale assessment by the next cycle.

Please join us in our endeavour to create a future-ready Mahindra.

 

Harsh Kumar

Director - Mahindra Institute of Quality

Key Features of The Mahindra Way

Annual assessments are conducted by experienced assessors which serves two purposes: it provides companies with feedback on implementation of TMW and serves as a common yardstick to measure TMW maturity across different companies in the group.

Principles of The Mahindra Way
Principles of The Mahindra Way

The Mahindra Way promotes the adoption of the following eight Basic Principles in an organization.

Framework of The Mahindra Way
Framework of The Mahindra Way

All companies in the Mahindra group are expected to adopt TMW in the conduct of their businesses.



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