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Mahindra MIQ

Lean in Service

COURSE STRUCTURE

Overview

Program covers lean methodologies to enable participants to lead projects in this domain.

Objectives

To impart advanced knowledge and skills to practice Lean
To enable participants to lead Lean Projects in their work area

Course Contents

Importance of Lean in Service
History of Lean
8 wastes
Lean tools and Methodologies
Value Stream Mapping for Service
Lean Deployment

Eligibility

Service Professionals with more than 3 years of work experience
Duration
2 days
Venue
Mahindra Institute of Quality (MIQ), Nashik

Methodology

Classroom learning
Self-learning teams
Individual and team exercises
Case studies
Experience sharing

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