Introduction to Digital Revolution in Sales and Service

This workshop aims to provide insights into the “Digital Revolution” currently underway which will impact the sales and service functions. This digital revolution will lead to new customer relationship models, representing an opportunity for new entrants and present challenges for established companies. The channel mix and resources that companies currently use to contact customers are being deeply impacted, and organizations will need new skills and competencies to stay competitive. The program aims to facilitate understanding of related concepts to help participants work on a roadmap to be future ready. This program’s primary objective is to introduce the audience to digitization and share some examples and case studies of trends from the automotive, financial services sector – loan process, insurance, rural housing, after-market, resorts, automotive logistics, real estatein the global context.

• What is Digital? - Setting up the context: Evolution of digital technology, Impact on business, Trends and concepts of digital technologies, disrupting business models and new billion dollar companies.
• New age technologies & their impact on sales and service: Use cases and concepts behind AR, VR, Machine learning, Robotics.
• Adoption of Digital in Sales and Service Industry: Sales and Service Industry - Point of View (POV) on Digital, Global case Studies, Examples, what benefits companies have achieved..
• Digital Transformation part I: Leading Digital for Business Transformation.
• Digital Transformation part II: Every Industry will be Digitally Remastered.
• Demonstrations of Digital Solutions & discussions.
• Technology Convergence Workshop: Teams to prepare and present their digital proposition/use case related to their area.