Mahindra MIQ
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Post Graduate Diploma in Quality Management


This is an advanced learning program designed to meet the needs of a customer centric organization with high calibre managers. These managers should have a basic understanding of Quality Management to absorb the knowledge imparted during the course. This will empower them to apply quality tools and spread this knowledge within the organization.

  • To impart thorough knowledge and application training on advanced QM concepts, Tools and Techniques.
  • Create awareness of using comprehensive QM for Effective Management and Major Business Processes.
  • Holistic development to inculcate an attitude of excellence.
Course Contents

The program is conducted in three phases:

Phase 1:
Basic concept of Quality, History of Quality Journey, Service Quality & Measurement Models, Process Definition, Voice of Customer, Critical to Quality, Process Maturity, Customer Centric Process, Approach to 'Management of Strategy' and Policy Deployment, Balanced Score Card, Linkage to Daily Management, Business Excellence Vision, Standardization & Daily Management, Basic QC Tools, Small Group Activities & other practices for Employee Involvement, Visual SOP and Applications and Use of IT in Service

Phase 2:
Advanced Problem Solving Toolkit, DMAIC including: Team Charter, Process Mapping Techniques (SIPOC, Value analysis), Process walk through, Quick wins, Operational Definitions, Attribute Measurement System analysis , Baseline, Statistical hypothesis tests, Statistical methods for attribute, Solution selection, Standardization, Use of Minitab for analysis, Process Control Methods, QFD For Service, New Seven QC Tools Systematic, Project Management for New Services, Managing Risks & Resource Planning, Human Error Prevention, Cycle time, Efficiency, Business Process Re-engineering and Productivity Improvements, Lean Operations Philosophy, VSM, Waste identification & Elimination

Phase 3:
TQM in Sales, Financial Management, Innovation – Concepts, Tools and Techniques, Best Practices – Case studies, Developing TQM Counselling Skills for mobilising the organisation. Achieving Personal Excellence (APEX), Spiritual Excellence for Executives and Transformation and Change Management Tools

Post-Program Assignment

Participants are assigned two improvement projects at their workplace as a part of the curriculum. Post-program support will be provided by MIQ to assist participants in applying their learnings.

  • Eligibility

    High performing Managers with 5 to 15 years of work experience in Service operations and Quality. Experience can be with Banking & Finance, IT, Hospitality, Business Process Outsourcing, Real Estate, Retail and other allied service industries.

  • Duration
    5 weeks spread over a year and divided in 3 Phases
  • Venue
    Mahindra Institute of Quality (MIQ), Nashik.
  • Classroom learning
  • Training videos
  • Self-learning teams
  • Individual and team exercises
  • Case studies
  • Experience sharing and case studies

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