Visual SOPs

Enables participants to overcome challenges faced in standardization through written documents, by use of Visual SOP as a tool to produce high accuracy and consistent experience.

The objective of the program is to overcome the challenges faced in standardization through written documents, by use of Visual SOP as a tool to produce high accuracy and consistent experience. The focus of the program is to enable participants produce high quality visual SOP's using 3rd generation digital technology of images, which can improve performance consistency in critical company operations.

• Introduction to Standardization: Process/Service Quality and its Dimensions, The Concept of Visual SOP
• Development and Use of Visual SOP
• Identification of Process for Visual SOP: Identification of Failure Mode, Preparation of Scenario Table
• Exercises on preparation of scenario table
• Introduction to Windows Movie maker
• Video Shooting exercise
• Exercise on preparation of Visual SOP